NPS Promoter vs. Detractor: What’s the Difference?
September 19, 2026
If you’ve ever sent a customer survey asking “How likely are you to recommend us?” you’ve already run an NPS...
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What Is Net Promoter Score (NPS) and Why It Predicts Referrals
August 28, 2026
If you’ve ever gotten a survey asking “How likely are you to recommend us to a friend or colleague?” on...
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7 Essential NPS to Referral Conversion Tactics That Activate Promoters
June 6, 2026
Net Promoter Score is the most measured and least operationalized metric in customer experience. NPS to referral conversion is the...
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